4.3333 15

Reviews to Ingenia Holidays Landsborough

519

Reviews to Ingenia Holidays Landsborough

*****
The cabins were great plenty of space for 2 adults and 2 kids. Ducks and wildlife around to feed that live in the pond highly recommend
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****
The Cabins were just great very comfortable , comfortable beds and kitchenette , perfect for families especially with those who have family members with disabilities. awesome location to Australia Zoo and local township. From us we thought fab place to stay . Next time we venture north we must stay there again .
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*
I am so sorry to say that our time was cut short. WE left, with no sleep for the 2 nights we did stay, due to trains honking all night and lyre birds calling/singing. I am even sadder to say that the facilities were not clean, No hand soap was filled for our entire stay, I waited for the floors to be cleaned, then arrived just after and found the mop filthy, the floors had been 'swished' with a dirty mop, the dirt rubbed into the tile grooves and visible throughout the facilities. I was appalled to see used toilet paper had been swished along the toilet floor but not picked up. I had high hopes as the greeting staff were amazing, thank you Shannon.
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*****
Fantastic service, thank you to Shannon who helped with my booking. The cabin was very clean and very comfortable. You had everything you needed great animenties. Beautiful surroundings and was quiet at night. Very close to the shops, bus and train service if needed. All and all it was a last minute booking for me and very glad I chose them.
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****
Nice place to stay while visiting the Australian Zoo. Plenty of wildlife around the cabins.
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*****
Beautiful park Fantastic staff Clean amenities new and modern Close to shops !! Chemist and pub
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****
I feel the common areas could do with a bit more cleaning. Main kitchen is a tiny bit too small for the amount of camper spaces. Otherwise the location is absolutely beautiful, the little pond is just wow. Nature is on fire. Reception staff so friendly, sweet and welcoming. We camped so we cannot comment on the cabins :)
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*****
We stayed in one of the cabins which was very comfortable and had everything we needed. We had a lovely outlook onto the pond. There was also a back balcony that was lovely and peaceful.
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*****
Beautiful park! Clean facilities and super friendly staff. Only 5 mins from Australia Zoo. Our favourite stop so far :)
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**
Unfortunately the permanent residents ruined this one for us. We were over ruled and didn’t feel like we could really enjoy our caravan park because of this. The only paved space for our kids to ride scooters was in the permanent area, and when we did so, the residents told us we weren’t welcomed, to get away. Our kids got scooters from Santa so we’re excited to go away, and to ride them but couldn’t in the rocky ground that was the camp sites. The facilities and the staff were lovely however. And the location is great, near so many activities. But the overall experience for us wasn’t great. Our kids made friends with other campers kids and they were running around in the day time being kids and they kept coming back upset saying “old people are going to the office to make a complaint!”. It was sad for us as all other caravan parks we have visited where our kids make friends and go off and ride their scooters, swim and play etc. We didn’t feel we could enjoy ourselves this time.
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*
Pretty disappointed in basic communication from this place. Last week I was sent a invoice for 4 years ago. Causing intense trauma not just for the fact most of us don’t have money for surprise bills ( sent in error and blamed on a system update) I explained why this traumatised me being the last family holiday I had with my kids before one was killed in accident. To read only yesterday your place doesn’t take safety seriously is another reason for this feedback. I have been ignored by email simply asking for my details to be removed from their system to prevent things like this causing trauma again. Only email I have received was blaming the system. Take some accountability it goes a long way for business as well as giving customers the simple basic customer service skills by acknowledging their issues not ignoring them. Absolutely appalling
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****
Good park, well run. Only 3 km from Australia zoo. Easy walk into a nice town
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*
Campsite would be a 3 star rating at best, everything very average, apart from the service which was pretty poor. Paid for a double powered campsite, couldn’t get power. Told them at the office about the issue, was told the handyman would check. Received a text saying the power had been checked, one socket works but don’t use the other (already not ideal when 2 vehicles required power). The one that apparently worked, only worked for around 20 mins before tripping out. Went to see the office again upon leaving just to recommend that the power outlet is looked at properly as it’s potentially dangerous, they didn’t seem bothered nor did they offer any kind of compensation for our 2 nights without power. Pretty poor from a big campsite like this, a simple issue that could have been rectified, but dealt with poorly, would not stay again.
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*****
Beautiful camp site right next to a big duck pond and surrounded by the forest. If your going to the zoo they have a 10% discount for all their guest and it's a 5min drive to to zoo, they also have a shuttle bus to the zoo and back. Totally recommend this place to unwind and the pool after a hole day walking visiting the zoo. The staff are lovely and are happy to help. We will be back here!
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*****
We stayed on a unpowered site which was clean, quiet and level (which you don't normally get). The office left us the map and details for the site in a outside box as we were arriving late which were easy to follow. The site was really quiet and the facilities were clean with a great shower. Good value for money!
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